Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Bubble Planet Cologne

What can I expect from the Bubble Planet experience?

You will explore twelve imaginative rooms featuring interactive installations like giant soap bubbles, colorful balloon landscapes, and a virtual reality zone.

Where is the event located?

The experience takes place at the Coloneum in Cologne, an indoor venue equipped with climate control for your comfort.

How long does a visit usually take?

Most guests spend approximately 60 to 90 minutes exploring the various interactive spaces.

Can I stay in a room as long as I want?

Yes, while the exhibition uses a one-way system, you are welcome to stay in each room as long as you like before moving to the next.

What happens if I miss my scheduled time slot?

Your ticket remains valid, but you may need to wait for the next available opening in a following time slot.

Are there age requirements for visitors?

Guests of all ages are welcome, though children under the age of 15 must be accompanied by an adult.

Is the experience accessible for wheelchair users?

The venue is wheelchair accessible, though some specific areas like the bubble bath and bubble ocean involve stairs that may limit access.

Can I take photos and videos during my visit?

Personal photography is encouraged, but the use of professional equipment and tripods is strictly prohibited.

Are there restrictions for the VR experience?

Children must be at least 8 years old to participate in the virtual reality room on their own.

Are strollers allowed inside the exhibition?

Prams are not permitted within the exhibition rooms but can be left in a designated area in the foyer at your own risk.

What should I wear for the experience?

There is no formal dress code, but socks are mandatory for the bubble bath, and guests should be mindful of mirrored floors in several rooms.

Are food and drinks available on-site?

Yes, snacks and beverages are available for purchase in the foyer, though outside food and drinks are not allowed.

Can I bring my pet?

This event is not pet-friendly, but assistance dogs are permitted if you provide appropriate proof.

Is the exhibition safe for guests with allergies or sensitivities?

The experience includes strobe lights and some latex elements; please notify staff upon arrival if you have specific sensitivities or allergies.